The Lagos State Consumer Protection Agency, LASCOPA, on Saturday disclosed that it has recovered N18,886,754 as refund and compensation for consumers in the state.
The disclosure made by the General Manager, LASCOPA, Mrs. Kemi Olugbode, in a statement issued in Lagos.
According to her, the money was recovered for consumers who sought the support of the agency to get redress from infringements on their rights by retailers and traders of various consumables.
Olugbode said that LASCOPA received complaints daily from aggrieved consumers seeking redress from various unfair trade practices in the state.
She noted that 87.1 per cent of the total complaints received by the agency had been amicably resolved, while 9.4 per cent were receiving attention.
“About 1.5 per cent of the complaints received are awaiting court judgment and two per cent were dropped for lack of merit,” he said.
Olugbode said that complaints were received from transportation, banking and finance, food and beverages, Insurance, e-commerce, telecommunications and property sectors.
Other areas are; electricity distribution companies, confectioneries, Manufacturing, automobiles, pharmaceuticals, chemical and agro-allied companies, among others.
She urged consumers to take advantage of the agency`s services to seek redress whenever there was an infringement on their rights, as it was free of charge.
Olugbode said that complaints should be forwarded online through the agency’s e-mail addresses, [email protected] or [email protected].
She said that complainants could also visit LASCOPA’s office and all complaints should be accompanied with relevant documents attached.
NAN
